When do I get the refund amount into my account?
Depending on your bank and the payment mode used, refunds to your account could take up to a maximum of 10 working days.
What is a Chargeback?
A chargeback is a request raised by you asking the institution to refund your money due to a variety of reasons including duplicate payment, payment made in error, suspicion of fraud, etc.
What if I do not have an online password for cards/net banking?
Please get in touch with your bank. Most banks actively promote online payments and will be more than happy to help.
What should I do if the amount is debited but I am not getting a receipt?
If the amount is debited from your bank please wait for some time. It may take anywhere upto 24 hours for reconciliation between the payment gateway and your Bank. You will get a receipt if the [...]
Can I pay using cards / bank accounts / payment instruments issued outside India?
Currently, the payment service only supports cards, bank accounts and payment instruments issued in India.
Is there a cap or limitation on the payment amount?
Currently, there are no limits. However, the payment service provider could set a limit/cap based on inputs and guidelines of banks/regulators at a later date.
Can I retry payment?
Yes. As long as the link is valid, you can retry payment.
Why might a payment transaction fail?
A payment transaction could fail due to a variety of reasons. These include wrong credentials, wrong password, invalid card/account, insufficient funds, block/hold on the account by the bank, [...]
