How does the refund process work?

Step 1: Contact your bank for raising a refund request with the relevant reason.

Step 2: Your bank raises a refund request with the payment service provider.

Step 3: The service provider forwards a chargeback request to the merchant for providing acceptable supporting documentation.

Step 4: Depending on validity of the supporting documentation, the chargeback request is declined or confirmed.

Step 5: If a chargeback is confirmed, the amount will be recovered from the institution and your refund will be effected by the bank.