How does the refund process work?


Step 1: Contact your bank for raising a refund request with the relevant reason.

Step 2: Your bank raises a refund request with the payment service provider.

Step 3: The service provider forwards a chargeback request to the merchant for providing acceptable supporting documentation.

Step 4: Depending on validity of the supporting documentation, the chargeback request is declined or confirmed.

Step 5: If a chargeback is confirmed, the amount will be recovered from the institution and your refund will be effected by the bank.

Recent Posts

Start typing and press Enter to search

Skip to content